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Author : Dorothy Maxwell
Edition : 3
Number of Pages : 152
Publisher : Career Education
Amazon Price : $36.00
Used Price : $13.99 |
Product Description This five-hour program teaches proper phone use to help students develop and maintain professional relationships, project a positive company image, and provide reliable service. Phone Skills for the Information Age features realistic situations and problems found in today's increasingly complex business environments. The text includes reinforcement exercises, self-assessments, case studies, reference charts for on-the-job use, and a glossary. Customer reviews student review by .. misty wescott (maine)
I am a student of the author and this book helped me with getting ready for my future career and with this book it has shown me how to properly use the phone and how to get what I want and need. The author did a great job and I highly recommand this book to any person who is getting ready to go to college or just needing some tips on how to use the phone.
Related Search : information age , phone skills  |
Author : Richard A. Zarro
Edition : 2
Number of Pages : 160
Publisher : Metamorphous Press
List Price : $15.95
Amazon Price : $8.06
Used Price : $5.68 |
Product Description Breakthrough Neurolinguistic phone skills for profit and enlightenment. Written as a novel, yet filled with applicable fact. The Phone Book treats every phone call as an exciting adventure. Who is it? What did he say? then what happened? Zarro and Blum are expert Neuro-Linguistic Programmers who know how to establish rapport with their readers. The result is a book on communication which will actually reach out and touch someone. That someone just might be you. Customer reviews Presents little known communication skills/phone as tool by .. rculver@banet.net (Albany, New York area)
Written in an interview/conversational format as a man who earns his living through telephone sales learns how we establish rapport with others, effective communication skills and how to overcome his personal phobia of the telephone, etc. I have given copies of this book to others, who thoroughly enjoyed it and they in turn have also given copies of the book to others. Communication and understanding of what produces desired interaction in this language driven world of ours is looked at critically with some very helpful, easily understandable and useful suggestions and/or ideas. The reader also learns about how the mind processes information and in so doing assists the reader to tear down walls that separate us as individuals from others in the very human desire to make worthwhile human connection with others. Enjoy the fun of learning how one's primary/preferred neurological stimulus affects our every day decisions and even the words we primarily use. I very highly recommend "The Phone Book" by Zarro, et al. to anyone who communicates and desires to do so more effectively. This short, easy read paperback book is packed with facts and information that is a must to all. A true classic! Like his other books by master teacher Richard Zarro, this is a welcome addition to anyone's library.
Related Search : profit enlightenment , breakthrough neurolinguistic , phone skills  |
Author : Jim Domanski
Number of Pages : 248
Publisher : Business by Phone
List Price : $29.00
Amazon Price : $23.98
Used Price : $16.90 |
Product Description Regardless of whether you're a seasoned veteran or rookie rep, you'll find ideas you'll use right away. Here's just a small sample of the hundreds of ideas you'll get in this book: how to write call guides and scripts that get results how to quickly qualify-and disqualify-prospects words to avoid that are sure to kill the sale how to build long-term relationships with your customers mistakes to avoid when handling objections, and what to say instead word-for-word voice mail tactics that help you avoid "voice mail jail" strategies for overcoming fear on the phone, and of the phone Plus Much More! Look at What Other Sales Professionals are Saying About This Book "The ideas in this book are so deceptively simple to use, yet so powerfully effective! We experienced dramatic results, literally overnight." Jim Crawford, Manager Telesales, Molson Breweries "I was so inspired by your book, I made a list of goals, including how to get my dream house. I'm halfway through the list after only 2 weeks! We're offering the material in your book as a six-week seminar to our telemarketing and telesales reps, and ordered 25 more copies." Carollyn Farrar, Inside Sales Manager, CFI ProServices, Inc. "I applied techniques the next day from the book that I'm still seeing results from months later." Bob Charendoff, Cybermation, Inc. 84 chapters and hundreds of ideas you'll use right now! Written in Jim's highly entertaining style and format, this book is fun to read and easy to use. Whether you are an inside or outside sales rep, supervisor or manager, this practical and informative book will help you generate more revenue and income, increase the volume and quality of your leads, and help reduce rejection and burnout. Order today! Customer reviews Profiting By Phone: No Nonsense Skills and Techniques for Se by .. ()
A basic good look at telemarketing. There is nothing though that isn't already known by most telemarketing professionals. Mr. Domanski obviusly has a great deal of experience, but again, nothing earth shattering.
Related Search : nonsense skills , getting leads , telephone  |
Author : Richard A. Zarro
Number of Pages : 149
Publisher : PULSE
Used Price : $5.89 |
Product Description How to use Neuro-Linguistic Programming (NLP) on the telephone. Related Search : skills fun , breakthrough phone , phone book
Format : HTML
Author : Mary Beth Ingram
Number of Pages : 2
Release Date : 2005-07-28
Publisher : National Retail Hardware Association
Company : The Gale Group
List Price : $5.95
Amazon Price : $5.95
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Product Description This digital document is an article from Do-It-Yourself Retailing, published by National Retail Hardware Association on February 1, 1991. The length of the article is 554 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser. Citation DetailsTitle: Phone skills create first impression. Author: Mary Beth Ingram Publication: Do-It-Yourself Retailing (Magazine/Journal) Date: February 1, 1991 Publisher: National Retail Hardware Association Volume: v160 Issue: n2 Page: p100(1) Distributed by Thomson Gale Related Search : create first , phone skills , from yourself  |
Author : Judith E Fisher
Edition : 1
Number of Pages : 128
Publisher : Career Education
Amazon Price : $19.72
Used Price : $2.03 |
Product Description The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included. Customer reviews Telephone skills for those who have none by .. L SLACK (Central Texas)
To be honest, I'm not sure who their target audience is. The book seems to be written for people who have very little, if any phone service experience, but at the same time seems to be directed at professionals. They went to the trouble of explaining what a collect call is, but their examples include setting up major meetings and handling complicated situations. At one point it sounds like they are explaining to a top level executive that it's common for calls to be transferred, and don't be afraid to do so. I've been doing reception work for a long time and was recently promoted to Executive Assistant because of my excellent phone and office skills. Not to brag, just to illustrate that I know something about customer service on the phone. Some of the examples seem like a downright rude way to respond. A lot of the book did not apply to my business and that made it really hard to apply whatever it was they were trying to teach. I went through the whole book in one day, and I just didn't find anything in it that made me glad I bought it.
HOWEVER, if you are new to reception work and nervous about what you're going to be doing, I would not count this book out. It has some good role-playing activities and such that would probably make a newbie a bit more comfortable and give you more confidence in answering the phone and dealing with the whole gamut of situations that you will run into. It will make you think about what to say and how to handle tough situations and customers.
For people with a lot of years of this kind of experience, don't bother with this book. For those new to the profession, particularly if you will be doing sales calls, buy a used edition and give it a shot.
Related Search : telephone skills , phone book , student text
Format : Audiobook
Author : Cindy Samuelson
Publisher : Power Communications
Amazon Price : $35.00
Used Price : $24.95 |
Related Search : art skills , phone power , strategies  |
Format : Kindle Book
Author : Mike Brooks
Edition : First
Publisher : Sales Gravy Press
List Price : $7.95
Amazon Price : $6.36
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Product Description Why is 80% of the sales and revenue in any company or industry made by the Top 20% of the sales force? More importantly, what can you begin doing TODAY to move into that elite group of Top Performers? In The Real Secrets of the Top 20%, Mike Brooks gives you the proven skills, techniques, scripts, and strategies that will catapult your closing ratio, boost your confidence, and immediately make you a Top 20% producer. Learning and using these proven and effective skills will be the best career move you've ever made, and this book will show you why becoming a Top 20% producer is much easier than you think - and a lot more fun! Related Search : selling over , top 20% , double income |
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