A Guide to Computer User Support for Help Desk and Support Specialists, Third Edition

Author : Fred Beisse Edition : 3 Number of Pages : 576 Publisher : Course Technology List Price : $74.95 Amazon Price : $47.71 Used Price : $43.15

Product Description

A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals, including decision making, communicating successfully with a client, determining the client’s specific needs, and writing for the end user. This text has been updated to reflect the latest in support industry trends, especially the use of Web and e-mail-based support. For those considering entering the field, alternate career paths for user-support workers are described. This edition has retained and updated the CloseUp feature, which details real-life scenarios of working professionals and issues in the workplace. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in the technical-support field.

Customer reviews

well-written by .. Christine Cook (Baltimore, MD)
Excellent book. Good for anyone's collections. Helpful in help desk support. Well-written book. Good examples and cases.

Related Search : user support , third edition , help desk

PCs All-in-One Desk Reference For Dummies (For Dummies (Computer/Tech))

Author : Mark L. Chambers Edition : 4 Number of Pages : 696 Publisher : For Dummies List Price : $29.99 Amazon Price : $9.00 Used Price : $9.17

Product Description

Need the scoop on Windows Vista? How about Office 2007? Anything you need to know about using your PC can probably be found in PCs All-In-One Desk Reference for Dummies, 4^th Edition.

This handy guide is made up of eight convenient minibooks, so you can find what you need in a hurry. And in case you think you’ve seen it before, this fourth edition is fully updated for all the newest, coolest stuff. Want a guided tour of the Vista operating system and how it differs from XP? Check out minibook #2. Have you heard about Microsoft Works but aren’t sure what it’s about? Find out in Book #4. Planning to network all the computers in your home? Minibook #8 is just what you need. The entire repertoire includes

• PC Hardware
• Windows Vista
• The Internet
• Microsoft Works
• Office 2007
• Fun With Movies, Music, and Photos
• Upgrading and Supercharging
• Home Networking

For all the things you probably do with your PC — browsing the Internet, e-mail, word processing, presentations, spreadsheets, organizing and sharing digital photos and video, downloading music — you’ll find you can get right to the point and discover what you want to know, quickly and easily. You’ll want to keep PCs All-In-One Desk Reference for Dummies, 4^th Edition handy, say on your desk, maybe?

Customer reviews

I did not get what i sent for by .. c. chartmann (new jersey)
the book is a good book, but this is not what i ordered and had the church order 25 of them and they all came wrong. a day before the graduation of our computer class, i checked the box and it was nothing like we ordered. they said we would get the 8-in-1 with the new Vista information. we had to use the books as the gift anyway, because of me being so busy and trusting i was getting what i ask for, i didnt check the box until the night before graduation. what a fool i gave out 25 books and ordered one for me at home, all the wrong thing. the books went to st augustine's church and my home. even the book they are having me review is not the book i received. i received xp information. 256.00 from the chruch and 15.00 from me. WOW what a disappointment.

any dummy can use by .. Harry B. Graham ()
excellent book for reminding you what you have forgotten because you do not use the tool very often

good reference material - just wish for a little more on XP by .. bill (nb canada)
so far quite good for explaining things simply and quickly. good reference book. too bad it did not have more on windows XP but lots on vista. Big book though and you will have to spend a little time reading same but enjoyable reading so no problem.

PC All-in-One Desk Reference for Dummies by .. Katherine S. Tomlinson ()
Received in timley manner. It was in excellent shape and I'm very pleased with the content. Thanks

A Must Have For The Technolgy Challenged by .. Diane C. Stoltz ()
I have a library of the Dummies books. I have a rule, if I have to renew it at the library more than once, I buy a copy.

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Networking All-in-One Desk Reference For Dummies (For Dummies (Computer/Tech))

Author : Doug Lowe Edition : 3 Number of Pages : 876 Publisher : For Dummies List Price : $39.99 Amazon Price : $21.89 Used Price : $23.85

Product Description

10 books in 1 - your key to networking success!

Your one-stop guide to the latest updates on networking

Packed with new and updated material on Windows Server 2008, the latest Red Hat(r) Fedora(r), Vista, and Office 2007, and the most up-to-date wireless standards, this solitary reference contains everything you need to manage both large and small networks. With these ten minibooks, you'll discover how to make your network share information in the most efficient way possible.

Discover how to:

• Manage Macs in a Windows environment
• Handle mobile devices on a network
• Configure Windows(r) XP and Vista clients
• Back up and protect your data
• Set up a wireless network

Customer reviews

Too basic by .. Beto Bens (Guadalupe, Nuevo Leon Mexico)
If you dont know anything about network but you dont need take important information about this in your working environment... buy it.

met expectations by .. Christopher L. Vandevender ()
good book, much like all the others, this one is actually 10 books in one (its pretty thick), I purchased for a quick review of networking. this book met that need, and went into more detail than i needed, such as specific instructions for configuring servers, etc. the last couple of chapters/books weren't applicable to me, so I didn't read them. Otherwise, this is a great book for getting up to speed on the terms and processes around networking, unless you are already a techie in which case it will probably be too basic. If you like the other dummies books, you'll like this one too.

Excellent Book! by .. Wells Fargo (SF Bay Area "aka silicon valley")
This helped me learn a lot and have a grip on things in the avast world of networking, This is the perfect book for beginners and it will help anyone get started. This book touches on all the subjects and gives you a basic view of how everything works from internet protocol,wireless networking, to Linux to server 03, and so on so that you can determine what path you want to specialize in but it also gives you enough info to "get you by" on any hands on project or job that requires it. Those who complain about this not having enough info are not seeing the clearer picture because if this truly contained all in one material it would have to be between 3000 to 5000 pages long and this book is already a heavy weight at 800. This book really helped me put my foot on the door with a job at a data storage company, I was able to "get by" thanks to this book and I am on the road to learn more "ccna by todd lammle" So far that book is great too, had I not read this book first, the ccna 1000 page book would be impossible to understand.

Para principiantes... pero no tanto by .. Rodrigo ()
Si bien estoy en el mundillo de las TI, por mucho tiempo mi contacto con las redes era prácticamente nulo, y los dos últimos años estuve más bien alejado de temas tecnológicos. Este año estoy enfrentándome a estos temas, y el impacto inicial es duro.

Este libro es un excelente comienzo para cada uno de los temas que trata, y a mi modo de ver cubre los principales. Siempre te va a dejar gusto a poco, y vas a tener que recurrir a lecturas adicionales o a Internet, pero su objetivo principal (después de todo está pensado para nosotros, los "Dummies") lo cumple a cabalidad: te permite entender los conceptos básicos, hacer o emprender algunas cosillas, y luego ya debes seguir tu camino. El libro es de lectura fácil, tiene algo de humor, y es muy directo.

Lo bueno: ES para Dummies. Es práctico, simple, directo, y es muy bueno como introducción a los temas.

Lo malo: Dado su objetivo, no le encuentro faltas, pero si tú no estás en este negocio, y no tienes manera de practicar de alguna forma lo que este libro trata de explicar... olvídalo.

Lo feo: Hubo momentos en que consideré que faltó un mejor apoyo gráfico, pero igual está bien.

Satisfied... by .. G. Ortiz (LA, CA)
This book has a ton of information. Mostly for the beginner, but veterans in the trade may also benefit. I've only used the book as a reference, but I plan on reading cover to cover.

Related Search : networking one , desk reference , dummies dummies

The Everyday Internet All-in-One Desk Reference For Dummies (For Dummies (Computer/Tech))

Author : Peter Weverka Edition : 3 Number of Pages : 624 Publisher : For Dummies List Price : $29.99 Amazon Price : $6.97 Used Price : $3.50

Product Description

The Internet made its way into everyday life as a tool people used occasionally to keep in touch with friends and gather information for personal or business needs. Now, thanks to high-speed connections, wireless access, and safe and powerful Web sites, the Internet has become the main means for handling personal finance, shopping for big-ticket items, and communicating with people around the world. It's to the point where many people can't get through the day without turning to the Internet to get things accomplished.
The Everyday Internet All-in-One Desk Reference For Dummies is the complete resource for casual Internet users who are looking to make the jump to becoming experienced navigators of the wired world. Written by Internet guru Peter Weverka, this book walks readers through the basics of going online before heading into the realms of online bargain shopping, bill paying, personal finance, keeping up with hobbies, and even setting up an online business.
* The material is broken into mini-books that make it easier to find an answer and keep moving along the online highway
* This book clarifies all the mysteries of how to use the Internet to make everyday life simpler
* Covers key Internet properties like eBay, Google, and Yahoo! as well as favorite tasks like playing games, tracing family roots, and keeping a diary online

Customer reviews

Internet for Dummies by .. S. Rosefelt (longwood fl.)
I have obtained a new Acer PC with CD & DVD capabilities and basically no little about computers and the intetrnet. Through Amazon I was able to obtainn Internet for Dummies book at a reasonable price and find the book quite helpful. I highly recommend "Dummies" and dealing with Amazon. Good service and prices.
Sy R

Can't ask for better book: "The Everyday Internet All-in-One Desk Reference For Dummies (For Dummies)" by .. Samuel A. Turks ()
I've first checked this book out from the Chicago Public Library three times and once kept it two months after the book check out expired. The I purchased the book myself. I can not offer enough praise for this well researched and written book on the Internet. This is definitely the "Book" for pros and "dummies" alike.

I have been working in technology for eighteen years with the U.S. Navy and using the Internet for nine years now and admittedly I only possessed about less 10% of the available resources that was presented in this book. Just visiting and bookmarking all those interesting link to various useful Web sites was good enough for me (100+ useful bookmarks from this book alone).

My college textbooks and other "big computer books" weren't as valuable as this one. With this new gained knowledge, I've referred this book to my instructor for the "Basic Internet Class" that I took at the one of the City Colleges of Chicago (Truman College) and my fellow classmates agreed that this book "The Everyday Internet All-in-One Desk Reference For Dummies" was more informative than our classroom resources and textbook. Buy this book if you want to REALLY learn something about this subject.

One final thought, read Mr. Peter Weverka's "The Internet Giga Book for Dummies". You won't be disappointed in my recommendation on this wonderful read. Peace out and take care.

Excellent!! by .. Jason R. Bunner (Fishers, IN)
You'll learn more practical information about "everything internet" within the pages of this book than 7 years of online meandering. Seriously, just buy this sucker cause it provides clear answers to questions you don't even know you have yet, or should have. Excellent book. Truly a horizon broadener.

Great book by Prolific Technical Writer by .. JimBob JoeBob (San Francisco, CA)
I turn to this book all the time for information on how to build and maintain my blog (phatmike.motime.com). The best, most informative book that I've ever read on the subject.

Thanks, Mister Weverka!!!

JimBob Joe
Master Blogger

Explore the best and brightest Web sites and services by .. Peter W. ()
Pardon me for being immodest and giving this book a 5-star rating, since I'm the author, but I believe this is the best book going about the latest incarnation of the Internet.

These are exciting times for the Internet. Peer-to-peer file sharing, news aggregators, and other advances in technology have inspired a new generation of Web sites and services. Never before has the Internet offered so many ways to conduct research, entertain yourself, or learn new things.

The motive behind this book is to present everything on the Internet that's worth doing because it's useful, it's a lot of fun, or it's innovative and therefore worth checking out. Close to a thousand different Web sites are described in this book, but this book isn't a directory of Web sites. The focus is on doing things -- researching, online banking, communicating, making new friends, playing games, talking over the Internet telephone, online shopping, online selling, and blogging.

In the course of describing these and other activities -- everyday activities that can be part of your Internet repertoire -- I introduce you to the best and brightest of the Internet.

For those who are interested, this book looks at the technical aspects of the Internet. It tells you how to select an ISP and gives you instructions for connecting your computer to the Internet. The book explains how to protect your privacy and security, and keep viruses and spyware at bay, as well as how to use the different plug-ins (Flash, Acrobat Reader, and others). You will find advice for making the Internet a safe and rewarding experience for children, many Web sites for children and parents, and instructions for using America Online.

Find out how to use a Web browser and how to be an Internet researcher, or better yet, an Internet detective from this book. It explains search techniques for reaching into all corners of the Internet to quickly find the information you need. You discover how to get the latest news and how to stay on top of late-breaking news with aggregators, as well as how to use different e-mail programs (some free and some not). You get definitive instructions in this book for preventing your inbox from being inundated with spam.

Look to this book to refine instant messenger programs, create a blog, and find mailing lists and message boards where you can exercise your obsessions. You find out how to conduct research in newsgroups and subscribe to newsgroups, as well as how to join or create your own Yahoo! group and chat on the IRC.

For budding Web site developers, this book demonstrates how to create a Web site on the cheap and how to submit a Web site to search engines so the site gets more hits. You also explore the social networking phenomenon and learn about Web sites and services where you can make new friends and reunite with old ones. The book has detailed instructions for setting up your computer so you can make free long-distance telephone calls over the Internet.

I devote part of the book to online finances -- how to research investments and get the latest financial news, maintain an online investment portfolio, and do your banking chores online.

You will find many shopping search engines and Web sites that specialize in comparison-shopping, as well as online catalogs, stores for bargain hunters, consumer-report Web sites, and an "online shopping bazaar" with hundreds of off-beat online shops worth visiting. I take you to a number of online auction houses, including eBay, and you discover how to search for, bid on, and buy items at bargain prices, as well as how to pay for items with the excellent PayPal service.

You find out how to be the first on your block to be an online seller and how you can make money by selling or conducting a business over the Internet.

Finally, the book looks into different Internet pastimes and pursuits. I'm warning you: Some of these activities are addictive. You discover the many excellent genealogical research Web sites and how to conduct genealogical research for free over the Internet. The book also looks at games sites, including novel games such as Geocaching. For travelers and armchair-adventurers, I direct you to Web sites where you can get travel advice, plan vacations, purchase tickets, and book hotel rooms and rental cars. You discover how to turn your lowly computer into an entertainment console by purchasing music online or sharing music files.

I am intrigued by the idea that a Web site is a creative endeavor in and of itself -- that a Web site is a clickable piece of artwork. For this book, I chose not only Web sites that are useful for finding information or buying things but also Web sites that I consider intriguing, wonderful, astonishing, bizarre, or entertaining.

Some people are calling this latest incarnation of the Internet "the Web 2.0." This book is your guide to the next incarnation of the Internet. It was written to show you how to make the Internet fun and useful again.

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Help Desk 100 Success Secrets - Helpdesk Need to Know topics covering Help desk jobs, Help desk software, computer Help desk, Help desk support, Helpdesk jobs, IT Help desk and Much more

Author : Gerard Blokdijk Number of Pages : 180 Publisher : Emereo Pty Ltd List Price : $15.95 Amazon Price : $15.94 Used Price : $18.66

Product Description

There has never been a Help Desk manual like this. 100 Success Secrets is not about the ins and outs of the Help Desk. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print:. This book is also not about a Help Desk's best practice and standards details. Instead it introduces everything you want to know to be successful with and in a Help Desk: Advantages That Help Desk LAN Analysts, PC Technicians Can Do For Your Business, An Introduction to the Listening Processes Help Desk Program, Another Name for Desk Help Software, Applying Helpdesk Applications, Being a Helpdesk Supervisor, Benefits of Software Help Desk, Computer Call Center Help Desk Coping With the Demands of the Call Center Generation, Computer Help Desk in a Call Center Environment, Customer Service Help Desk - Pointers to Delivering World Class Customer Service, Defining Help Desk Customer Service, Delivering Solutions Through Microsoft Helpdesk Remote Assistance, Do I Need a Help Desk PC Technician?, Do I Qualify as a Call Center Help Desk Agent?, Do I Qualify as a Help Desk Administrator?, Each Level of Support Help Desk Procedures, Entry-Level Helpdesk Computer: The Answer For Small Businesses!, Frontline Defense: The Helpdesk Representative, Gain Entry to the IT World Through the Entry-Level in a Junior Level Help Desk Support Position, Get Access From Your Computer Administrator's Help Desk for Windows / Unix, Good For Us, We Have Front Desk Help, the Heroic Front Liners., Help Desk Analyst, Not Your Typical Customer Service Agent, Help Desk Computer Operations Officers Working Their Way in Securing Company Premises, Help Desk Coordinators: What They Can do for You and Your Business, Help Desk Engineer, A Career Worth Eyeing For, Help Desk Exceeding Customer Expectations, Help Desk Guides to Web Design Computer Programmers, Help Desk Jobs, Exciting Yet Challenging, Help Desk Managers Making a Difference for Their People, Help Desk PC Support to Answer Your Needs, Help Desk Receptionist: More than Just a Clerical Job, Help Desk Software Applications Tools for Excellent Customer Service, Help Desk Tech, Billing, Registrations, Retention and Telemarketing Working Together as a Team, Help Desk Technician - The Company's Main Man (or Woman), Help Desk: How to Troubleshoot With Your Client, Helpdesk: You Are a Specialist in Customer Support, Hewlett Packard Comes Out With HP Help Desk Services, Hewlett Packard Help Desk Facility, How Companies Provide Help Desk Remedies for Stressed-Out Agents, How Does a Help Desk PC Call Center Handle Angry Callers?, How to Prepare for a Career as a Computer Network Help Desk Technician, Importance of a Help Desk, IT Help Desk In-synch with Today's Technology, Let the Help Desk Support Consultant / Analyst do the Work, Need for a Help Desk Solution, PC Helpdesk: Computer Desktop Knowledge 101, PC Technician Help Desk Does Wonders, Reasons Why You Need Help Desk Applications in Your Company, Reasons Why Your Business Needs Desktop Support and Help Desk Administration, Relieving Help Desks of Help Desk Security Burdens, Relieving Stress for PC Help Desk Support Staff, Requirements to Become a Computer Help Desk Technician, Role of the Help Desk Desktop 3rd Level, Solutions for Computer IT Hardware, Technical and Accounts Services - Most Common Types of Help Desk Support, Technical Support Help Desk Troubleshooting Internet Connection Issues, Techniques on How to Handle Computer Help Desk Issues, Thanks for Help Desk Tech Support, The Basics About the Online Help Desk, The Benefits Derived From Teaching Help Desk Staff, The Benefits of Free Help Desk Support Software, The Downside of Working as a Help Desk Assistant, and much more
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